Data Deletion Instructions

This takes effect immediately and requires no waiting period.

1. Log in to Relay and go to Settings.
2. Scroll to the “Danger zone” section at the bottom of the page.
3. Click “Delete account,” type “delete” to confirm, and submit.

This permanently deletes your user account, your business (and every client sub-account, if you have any), every connected Meta account and access token, every lead and message record, and cancels any active subscription. If you manage client sub-accounts under a Business account, you'll need to remove those first from the Organization page. This prevents one person's deletion from silently destroying a client's live data.

If you can't log in, or want us to handle it for you, email info@relaylead.ca from the email address on your account and ask us to delete your data. We'll confirm your identity and complete the deletion within 30 days.

Go to the Connections page and remove the connection there. This revokes and deletes the stored access token for that Meta account without touching the rest of your Relay account.